tetherly
Customer Recovery Report
Sample data
Executive summary
Tetherly evaluated 6 customers representing €17,999 in monthly recurring revenue (€215,988 ARR). 3 accounts are High or Critical risk, with €17,000 MRR still at risk. €999 MRR has been marked as recovered.
Clients evaluated6
MRR at risk€17,000
ARR at risk€204,000
High/Critical accounts3
In-progress5
Recovered€999
Churned MRR€0
Recovery rate100%
Risk distribution
Recovery pipeline status
| Status | Accounts | MRR | Share of total MRR |
|---|---|---|---|
| Active (not yet actioned) | 4 | €14,150 | 79% |
| In progress | 1 | €2,850 | 16% |
| Recovered | 1 | €999 | 6% |
| Churned | 0 | €0 | 0% |
Priority accounts (6 of 6)
| Account | MRR | Risk | Renewal | Primary signal | Recommended action |
|---|---|---|---|---|---|
| CloudDesk SRL clouddesk | €4,200 | Critical | 2026-05-27 | Support frustration | Escalate the unresolved issue and invite the customer to a recovery call. |
| HRStack hrstack | €5,100 | Critical | 2026-06-08 | Support frustration | Escalate the unresolved issue and invite the customer to a recovery call. |
| AgencyFlow agencyflow | €3,100 | High | 2026-05-29 | Pricing concern | Offer a plan review, downgrade path, or value-based renewal conversation. |
| PayrollZen Ltd payrollzen | €999 | Medium | 2026-05-18 | Payment failure | Send a billing recovery email and verify the account is still active. |
| Ledgerly GmbH ledgerly | €2,850 | Medium | 2026-06-03 | Low product usage | Send a reactivation note and offer a focused onboarding session. |
| TaxPilot taxpilot | €1,750 | Low | 2026-06-11 | Low product usage | Send a reactivation note and offer a focused onboarding session. |